HP Envy x360 Hinge Broken

[Ryan_333]

I bought my HP Envy x360 Convertible laptop in November of last year through Best Buy.   Today, less than a year after purchasing the laptop, the right side hinge has come apart.  I've used my laptop gently; the device has no other malfunctions or damage.  Today, when I closed the screen, I heard a loud crunch, and the hinge began pushing the screen away from its housing.  After doing some research, it looks like this is a very common issue with the HP Envy laptop.  

I'm unsure if the laptop automatically comes with a warranty, and I'm unable to locate the purchase email from Best Buy.  Does HP have a base warranty for its laptops?  

[praveenbv]

Hi@Ryan_333,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution