HP Envy x360 - Hinge Issue

[medinap2]

Hello,

I have an HP Envy x360 that is approximately two years old. The right hinge suddenly broke during normal use, causing a significant gap between the screen housing and the laptop frame. The metal hinge is now exposed, and the screen appears to be separating from its mounting points.

The laptop has never been dropped or subjected to any accidental damage. This happened unexpectedly while opening it normally.

After researching the issue, I noticed that other HP Envy x360 owners have reported similar hinge failures. I'm concerned that this may be a known manufacturing or design defect rather than normal wear and tear.

Unfortunately, my warranty has expired, but I don't believe a laptop that's only two years old should experience this type of structural failure during normal use.

Has anyone experienced this issue and successfully had HP repair it? I would also appreciate HP reviewing this as a potential manufacturing defect and offering a complimentary repair despite the expired warranty.

I've attached photos showing the damage.

Thank you!

[Pallipurath]

Hi @medinap2 

Welcome to the HP Support Community.

Thank you for posting your query.

We truly understand how important your HP Envy x360 is for your studies, and we’re sorry to hear about the hinge  issues you’re experiencing. We appreciate you taking such good care of your device.
 

While your system is currently out of warranty, HP still offers repair options. We cannot guarantee coverage outside the warranty period, but in many cases, we can assist with repairs at the best possible service cost.
 

To proceed, we kindly request that you share the following details with us in a private message:

• Exact product number (p/n) of your HP Envy x360
• Serial number (s/n) of the device
• Your location (country/region)

With this information, we can check available repair options and advise you on the next steps.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

Take care and have an amazing day!