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Level 2
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HP Envy x360 Hinge Problem

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HP ENVY x360 - 15-bp107na
Microsoft Windows 10 (64-bit)

Hi,

 

First off, I would like to apologise for starting a new thread. I've seen quite a few issues around this topic on this forum so could have jumped onto one of them but thought my message could easily get lost/be ignored in doing so.

 

The left hinge on my laptop failed over Christmas and resulted in the bottom left of the screen jutting out:

IMG_20201229_110253.jpg

 

Luckily, the screen and touchscreen are still fine. I got in contact with HP on the 29th of December. I decided to ring them back today as I hadn't heard anything from them. I kind of wish I hadn't as they've quoted me £314.29 (😯) for its repair. They also claimed that it wasn't a manufacturing defect. 

 

To give you some background info: it's in warranty, but as I brought it second-hand, HP tells me that that voids the warranty. I have tried getting in contact with the person I brought it off but had no response. 

 

I guess I've come on here to get people's opinions really. I'm obviously frustrated at what I would consider a relatively new/modern laptop breaking so soon. What has really annoyed me, however, is the cost of repair on top of that. From reading other people's threads on the issue/watching YouTube vids, it seems to be the piece of plastic holding the screws that will have broken. So feel like I'm basically being asked to pay £314.29 to replace a small piece of plastic 😄

 

So - should I just shut up, stop moaning and pay the £314.29? (I wish I could afford to). Or, has anyone had any luck getting a repair much cheaper than what I'm being quoted by going down another avenue I'm not sure of?

Thanks for your time.

 

Ben

 

 

 

 

 

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*Just found out that the yellow triangle means the image is awaiting moderation. I'm not sure how to delete this now, sorry!

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Thanks for all the replies on this.... haha.

 

Anyway, if anyone is in the same boat as me in the future this might be of interest to you.

 

HP offered me 20% off the £340. They said they could take that off as student discount. I then got an email the following day offering me a further 10% off, so I could have got it repaired by HP for £240.43. Not a chance I was paying that much, though.

 

In the end, I just took off the front display using a guitar plectrum. It's really easy to do. I then used resin to set the hinge in place and left it for a good 30 hours to harden.

 

At the minute it's working well, but I'm only using the laptop in a traditional sense (rather than flipping it 360 to draw). 

 

I'll update this post when/if the hinge re-breaks using this method to try and give you an idea of its long-term suitability.

 

 

 

 

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@Ben93

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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