• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 11

Hi All, 

 

Today, when opened my HP Envy x360 I heard a crack next to the hinge, to my surprise, upon inspection of what happened it look like the right hinge broke and separated from the frame breaking as well the corner of my screen! My warranty just finished a month ago so it's a joke. I never dropped it, so imagine my shock. I have read online that's it's very common with these laptops. What can I do in this situation? I paid over 700 pounds for it just a year ago! HP any comment?20220331_192253.jpg

2 REPLIES 2
HP Recommended

Hi @sontowskyk 

 

Welcome to HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

NIRVANA_95
I am an HP Employee
HP Recommended

I have replied to your message but you did not reply anything. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.