HP Envy x360 Right Hinge Broken

[guirismil]

HI

I have an HP ENVY x360 - 13-ay0001ns with exactly the same problem on the left hinge.

I am gutted. Today I tried to close my beautiful black laptop and the bottom left-hand corner of my screen simply splintered as the left-hand hinge stayed in the open position and the right-hand hinge folded exactly as it was designed to do . Hideous, even more so as exactly the same thing happened to me with my HP Spectre XT 132112TU in 2014... We have 7 HPs in our family, I am seriously concerned about the other 6 now. I took out an extended guarantee through an HP Care Pack which covers me until June 2023 so I truly hope that HP here in Spain replaces BOTH hinges under the guarantee. I will keep you posted.

[sandytechy20 · Accepted solution]

@guirismil

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.