HP Envy x360 Screen Popped Out/Broken Hinge

[Alasia-M]

I have had this computer for a while -- a year I believe. No drops. Always used and transported with care. Used it today in tablet mode (something I rarely ever do), and the right side of the screen (where the time and date are) popped out of the screen. I see that this is a very common issue and want to know the next steps I should take. I'm afraid to close my computer out of fear of making it worse. 

[Riddle_Decipher]

@Alasia-M I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[BlueSkiesnH2O]

Wow, judging from how many people have this same problem, I guess I've been really lucky up until now. Unfortunately, I have the exact same issue on my 15" Envy x360. When I opened the screen yesterday, I heard a pop from the right hinge and the screen pulled away from the top lid. The right hinge is now loose and a screw fell out from the crack between the screen and the lid. It looks like it was screwed into plastic and the plastic broke as there is still a small piece of plastic attached to it.

Considering the number of reports, this is definitely a design defect with the hinges. My computer is out of warranty but is there something HP can do?

[asmita6658]

Hi @BlueSkiesnH2O

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Alasia-M]

@BlueSkiesnH20 My computer is also out of warranty.

HP told me that they can't fix it right now because of COVID, but that I could send it to a third-party for fixing.

[BlueSkiesnH2O]

@Alasia-M I hope you had good luck getting your computer repaired. I received DM from support simply saying that they are not repairing computers at this time and offering a small discount on a new machine. I talked to parts to see if I could apply the discount to the parts I need, but they would not help so I am stuck with ordering the parts at full retail price and repairing my laptop myself.

This is my second HP laptop but I'm afraid it will be my last. I expect a laptop to last more than 3 years without a major problem. I can replace the display cover in this case but judging from numerous reports on this forum, I am worried the screws may also pull out of the bottom case at some point.

Very disappointing.