HP Envy x360 Screen repair under warranty

[Jan235]

Hi everybody,

hope you're fine in these strange times...

Anyway, a month ago, my HP envy screen popped out, just when the laptop was sitting unused.

the screen is pressure molded, probably, and due to manufacturing error it popped loose.

Anyway, i called the warranty service and they picked it up and repaired. it took 2 weeks.

When i received the laptop back with a new screen, i noticed a yellow spot on the left low corner. the tech guy installing it probably squeezed it there or IDK.

Somebody knows where i can find the Email of HP of israel warranty Supervisor? i am sick of these Lab repairs and they should have given me a new Laptop as i asked for.

it's broken under warranty Period, due to manufacturing issues...

Nowadays a laptop won't be repaired to factory brand new condition... 

what do you guys think? what should i do?

[Anand_Andy]

Hi @Jan235,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 13-Ay0000 X360 Convertible Laptop PC. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!