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‎12-10-2020 05:50 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy x360's screen is falling apart. The bottom left corner's metal casing is detaching from the screen. I can hear the insides bending every time I open and close the screen, I think it's getting worse. I've had this laptop for about 2 years now and have taken such care of it. I checked the community and many people with this model is having the same problem!! Makes me think there's something wrong with the manufacturing. I can push it all back in, but then the device won't close. I heard you probably have to replace the whole top part of the laptop, I don't know if I can afford that when it's not even my fault!

1 person had the same question
1 REPLY 1

‎12-13-2020 09:26 AM

HP Recommended

@ej29

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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