HP Envy x360 hinge broken

[matgray007]

Hi, 
I purchased an HP Envy x360 coming up on 2 years ago, and I have had no problems with it other than it getting hot until 2 days ago when one of the hinges on the laptop started to break. I have not dropped the laptop or anything, and when I brought it in to get evaluated, the fix was appraised at $200. My warranty ran out last September, but it is clear that quite a few people have had issues with hinges breaking based on other forum posts. The hinge design is not the greatest

[Huffer]

$200 is actually a pretty good price for a repair. The parts are not costly but the labor is rather involved. I will also escalate to see if HP can offer help. I am a fellow end user. 

[Kumar0307]

@matgray007, Welcome to the HP Support Community! I’m here to help.

I see that the Notebook has to be serviced and repaired. As this is a hardware issue,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[TPOOL]

Hi Matgray007,

Along with many others, my hinge broke and I am a few months out of warranty,

I entered a Post on the forum and rec'd a personal message from HP Support which directed me to their hardware support tel#. But when I call, the automated system will not transfer me to a representative unless I pay a $50 fee.

I really don't want to pay $50 if they are simply going to tell me I'm out of luck.

Question #1 - Can you let us know if you were able to speak with a HP Representative and if they were willing to fix your laptop even though it was out of warranty? 

Question #2 - If they were willing to fix, then how long did it take? 

Thank you and have a great day  🙂