HP Envy x360 hinge issue

[ShawnChappel]

The left hinge seized and broke through the screen when I opened it. I purchased this laptop 2 years ago. I read in several online forums that this has been an issue with these hinges. Does HP offer any warranty for this. I realize the standard warranty has expired. I'm quite disappointed. We have purchased multiple HP laptops and printers. I'm losing faith in HP with this issue.

[ShawnChappel]

Update; I called HP support this morning and the service associate, Casey asked what the issue is with my laptop, she patiently listened as I described the issue with the broken hinge and then offered to assist me in the purchase of a new HP laptop since my current one is out of warranty, REALLY! This machine is only 2 years old. I told Casey that I won't be purchasing any more HP products, (we have multiple) until the issue with my current laptop is resolved, she then gave me a phone # to contact HP tech support. I called that # and was informed that because the laptop is out of warranty I will have to subscribe to and pay for assistance. Is this how you treat your customers who have loyally purchased your products for business and home use?  

[Nal_NR]

Hi @ShawnChappel,

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Your business means a lot to us.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
 

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.