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‎01-17-2024 11:52 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15t-ed100 CTO

The left hinge of My HP Envy x360 went out of order, after 1.5 year usage. The touch screen still works  well. Service stores only offer my to change the whole screen. Is it possible to change the hinge only on this device?

Category:
1 person had the same question
3 REPLIES 3

‎01-17-2024 12:57 PM

HP Recommended

Hi @EnvyUserM,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎01-17-2024 01:54 PM

HP Recommended

I already tried calling support but the HP Service centers are only offering changing the whole screen.  

The damage of hinge was due to the factory flaw, I never drop it or use any force, I was carefully closing the laptop. Since the 1 year warrany expired I would need to pay the half price of the laptop or more to change the screen (just because of the hinge). This is so unfair. It should be fixed for free for me.

The Service Centers are telling the screen is one part - glued together and they do not want to change the hinge only. 

 

Was this reply helpful? Yes No

‎01-18-2024 06:08 AM

HP Recommended

Hi @EnvyUserM,

Hi,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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