HP Envy x360

[gborjas]

I've seen many posts about this specific problem. To sum up, I bought my Envy about an year and an half ago. Eight months into doing my best to keep it pristine, the left hinge spontaneously gives out. I had it fixed by geek squad, but now the same problem has popped up again, with the same hinge being the problem. I'm a student who bought this product with it's quality and brand in mind, and I would appreciate getting help with it, especially since I've this is a common problem with a laptop that should be expected to last.

[Cheron-Z]

@gborjas

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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