HP Firmware 1.9.2.0 post deployment issues

[Local-Chi]

post hp firmware (1.9.2.0) update docking station not working but will charge laptop. Docking stations are G2/G20 120w and G5. Once update was applied docking stations will charge devices but not recognizing any connected devices.

[Deep_World]

Hi  @Local-Chi 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how   it can be when your docking station stops functioning properly after a firmware update. I'll certainly do my best to help.

Could you kindly confirm the following information:

• What is the exact model of your HP laptop?
• Are you seeing any error messages in Device Manager or Event Viewer?
• When docked, do the external monitors, USB devices, Ethernet port, and audio devices all fail to function, or are only certain peripherals affected?
• Have you tested the docking station with another laptop to determine whether the issue is specific to the affected devices?
• Have you noticed if Windows detects the docking station under Device Manager - Universal Serial Bus controllers or Thunderbolt/USB4 controllers?

In the meantime, kindly try the following   steps and confirm:

• Check for the latest BIOS update available for your laptop model on the HP Support website.
• Verify that the docking station firmware is current. HP G2/G20 and G5 docks have separate firmware packages that may need updating after a system firmware change.
• Open Device Manager and look for any devices displaying a yellow warning icon. If present, please share a screenshot.
• Under Device Manager, uninstall any entries related to the docking station, Thunderbolt, USB4, or USB controllers, then restart the system and reconnect the dock.
• If your model supports Thunderbolt, ensure the Thunderbolt Controller Driver and Thunderbolt Software/Control Center are installed and up to date.
• Test the dock using a different USB-C/Thunderbolt port (if available).
• If possible, test with a different HP docking station to determine whether the issue is related to the system firmware or the specific dock.

If you could also share:

• A screenshot of Device Manager when the dock is connected.
• The full laptop model and BIOS version.

I hope this helps.