• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-26-2020 10:20 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I just got an HP Thunderbolt Dock 120W G2. I plugged it in for the first time and only what was plugged in to the usb port were responsive. So, I installed the drivers available on the HP downloads page. Halfway through the firmware update (1.0.63.1 Rev.A), the update stopped. Now the dock won't light up when connected to the laptop. I see the power light on in the back but no connection from the dock. Any suggestions or is it a hardware issue?

1 person had the same question
1 REPLY 1

‎09-26-2020 06:16 PM

HP Recommended

I tried it on another laptop, works fine.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.