HP G6 SSD not recognizing

[anishthk]

Hi,

As i mentioned earlier in the thread, my BIOS is the latest one.

BIOS Manufacturer - InsydeH20 - Rev. 3.5

BIOS Version - F .37

Laptop Product number - A5G04UA#ABA

[Resolv_S]

Hey@anishthk,

Thanks for the response.

I request you to try the SSD into a different Pc and check if the SSD has a detection (Hardware) issue.

The BIOS on HP PC’s are tattooed to HP’s design requirements and you won’t be able to modify the BIOS on the PC.

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

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[anishthk]

Finally i found a solution and answers to my  questions.

First of all my HP laptop blocked SATA mode on primary HDD. It uses RAID Sata mode. That was the reason why HP ddint recognized my SSD. 

I have bought a HDD caddy from Ebay and i was able to use it in place of my DVD drive. Now the system is booting fine without any issues from my SSD (Even though HP limited the SATA node to SATA II on the DVD drive). I lost my DVD drive but the system is very fast now.

I really dont understand why HP is doing this. The intel motherboard chipset support SATA III and HP is limiting it using software. HP is not understanding the fact that users have to upgrade/replace their component at some point. If the hardware is not eqipped with the features, it is understandable. But if the hardware have the capability, why to restrict it.

I will never buy an HP product again.

[Riddle_Decipher]

@anishthk

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[anishthk]

below is the response i got from HP.

"I spoke with our tech team and they stated that 1) you're 1459 days out of warranty & 2) when you replaced the HDD that would have voided any warranty that would have been in place regardless, so unfortunately they cannot assist you over the phone, but your customer satisfaction is very important to me and I was able to collab with them and they were able to inform me that based on your description of your issue, it may be one of the following: you need to ensure that drivers are up to date, the SSD may be faulty, or it’s connected wrong."

How funny.