cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
77
Flag Post

HP Gaming Pavillion - Broken HInge

HP Recommended
HP Gaming Pavilion - 15-cx0599sa
Microsoft Windows 10 (64-bit)

I bought an HP gaming laptop just over a year ago. It started making a cracking noise when opening/closing the lid recently, which is getting worse. I took a look and noticed that the hinge casing has split along the seam. I can click it all back together but on the next screen close/open it'll open right back up again.

 

Knowing that we've looked after it really well and it's not the result of anything other than standard use, I had a look online and noticed that this is a very common problem (i.e. design flaw).

 

Given how common this is, has anyone else managed to get a resolution? Most of the posts on here get answered with a private message so I've no idea on the eventual outcome for any of the other customers.

 

Thanks in advance for any help and advice.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
27,919 27,873 2,298 3,496
Message 2 of 2
Flag Post
HP Recommended

@AidanUK I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation