HP Hardware Diagnostics - Unable to perform Long Drive Test

[mjbweb]

Hi everyone,

Looking for some support, i have owned a hp pavilion 15-aw009na laptop for over a year now (2nd July 2017) and really and truthfully have had nothing but problems with it, it was purchased as a casual gaming laptop due to its price from eBay and came with a years HP Warranty (which i had the Battery replaced on following the recall program) which has since run out.

Its only recently with a change of job that i find i have more time and want to start using it more for gaming, and learning some basic coding.

The performance of the system is so slow, taking ages to boot up. Having done a clean install and still being faced with the same challenging issues ( i have a basic acer work laptop with half the spec of this one which loads almost instantly... not just OS, but web pages, video and games). I have decided that i would review the hard ware again to ensure all is running correctly so have got hold of the Hardware Diagnostics Tool from HP support. I am unable to perform the Battery Check and also the Long Drive -Self Test HD sticks at 10% (even leaving it overnight). Can anyone suggest some tips for getting the check to work, everything else passes. I guess also there is a potenial Battery issue (it doesnt hold charge for more than hour) based on the fact that the test always comes back as cancelled also.

Hope someone can help

Thanks in advance,

Matt

System Spec

hp pavilion 15-aw009na

Product Key Features

• Model
  15-aw009na
• Memory
  8GB
• Features
  Built-in Webcam
• Screen Size
  15.6"
• Type
  Notebook/Laptop
• Product Line
  Pavilion
• Colour
  Silver
• Operating System Edition
  Home
• Processor Type
  AMD A10 Quad-Core
• Storage Type
  HDD (Hard Disk Drive)
• Operating System
  Windows 10
• SSD Capacity
  4GB
• Hard Drive Capacity
  2TB
• Processor Speed
  3.00GHz
• Hardware Connectivity
  HDMI, USB 2.0, USB 3.0
• Graphics Processing Type
  Hybrid Graphics

[Riddle_Decipher · Accepted solution]

@mjbweb

Thank you for reaching out to us,

I have reviewed your post and understand that both the battery and the hard drive has issues, I'm glad you've done all relevant troubleshooting that ensures i don't have to ask any more questions, that said, here's what you need to do:

The fact that the device doesn't let you run the extensive hardware test on the hard drive, and it's stuck on 10% goes to show that there's a either a bad sector or the hard drive could be faulty.

You could attempt to update the BIOS: Click here for information.

If that doesn't help, I recommend you make use of the instructions I would be sending out via the private message feature to replace both the battery and the hard drive as they both seems to have an issue.

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[mjbweb]

Thank you for this, I will get in touch.

[Riddle_Decipher]

@mjbweb

Thank you for responding!

I'm glad we could help you identify the cause of the failure,

And I hope things work out your way,

If you have any future questions don't hesitate to ask.

Have a good day!

[Lacan]

Could you please send me instructions as well? 

[APDLondon]

Same problem, same machine. Except mine closes down for overheating whenever any interactive video (eg Skype, Zoom, Google Hangouts, etc) is used. Hence the desire to do the diagnoistics. Could you send me the fix regarding the self-test locking at 10% please? I've already done all the other diagnostics, updated BIOS, had it professinoally cleaned (it wasn't dirty anyway), and blow fans at it whenever it's powered on.

[Spytek]

Hey, 

  Pleae help me with the solution please..  I too facing teh similar issue..  Long drive test stays for longer at 10%..  I am having hp notebook

my email id: [Personal Information Removed]

[Spytek]

Its outside warranty..  2 years back I purchased

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you