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HP Recommended

@MTs_CZ, quite strange in my opinion that HP did name its hotkey service "HotKeyServiceUW" for your specific environment: quite confusing with the still existing service "HotKeyServiceUWP" provided for Windows 10 installations. I don't believe this confusing label is related to your CZ localization.

Anyway, I was just curious about your requirement to not have ""HP Application Driver" checkbox ticked off in the BIOS: can you shed some light on this? Thanks in advance.

HP Recommended

Sorry, "HotKeyServiceUW" is my typing error. HotKeyServiceUWP is correct (I fixed it in my post). Thank you for noticing.  When registering the service manually, however, it does not matter what the name of the service is...

 

About "HP Application Driver" checkbox. I did not find such an option in my bios at all. It's not there. 

 

HP Recommended

Thank you*

HP Recommended

It's pretty simple. Update or Install HP hotkey support driver, then restart your computer if the hotkey works and the pop up still happens, go to services and disable these 2Screenshot 2024-10-31 140135.png these services. Hope it's helpful.

HP Recommended

@user20231118176, for having the hotkeys working you need to have the HP Hotkey Service running: this is the purpose of installing this software. Only HP Hotkey UWP Service has to be disabled.

HP Recommended

You actually really don't need to do all this extra work. I got frustrated and started clicking it a bunch of times and I went away. This isn't a permanent solution, but it works for the time being. I just try not to press F4 or F5 for now! Hope this helps if you're in need of a quicker fix. 😁 Have a good day! Jesus loves you!

HP Recommended

Thanks! 👌 

HP Recommended

The guy Vladko01 is a Russian liar!
He's answering posts for the points. He does it on the Microsoft site too!
People! Reinstall your drivers periodically. Drivers are software! ALL SOFTWARE NEEDS TO BE REINSTALLED EVERY ONCE IN A WHILE TO REFRESH THEM. DEPENDING ON HOW MUCH YOU USE YOUR COMPUTERS!
Don't roll them back. There isn't an option to roll back keyboard driver! REINSTALL! And, if that doesn't work! You either need to remove your keyboard and clean out the debris that built up over time, or get someone that knows how to do it. With ALL computers THERE ARE NO EASY FIXES!

Famous Quote
"Those that can not remember their history are "condemned" to repeat it!"
George Santayana - circa 1894
----------------------------------------
"Believe you can!, or...Believe you can't! Either way...you are right!"
The operative word being...Believe.
Chris Perron - circa 1991
HP Recommended

Thanks - this works 

HP Recommended

The answer provided by Pejek worked perfectly for me.... Hopefully is a permanent solution. I have "solved" this issue for the third time now. So:

1. Go to services
2. HP hotkey UWP
3. Disable, Stop, Apply an Confirm.
4. Restart 
5. Install HP driver: https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe
6. Restart
7. Should come back on without the issue no more when you go (fn + f5/f6) 

Mine is an EliteBook 840 G3

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.