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‎11-06-2023 03:32 PM

HP Recommended
Product: HP EliteBook 840 G4 Notebook PC

Hello,

 

A few days ago, I updated my laptop to the latest update. Now, my brightness, mic mute, and esc functions do not work. Instead, they initiate a blank "HP Hotkey Support" message to pop up on my screen. I tried installing my laptop's HP Hotkey Support - UWP driver. All it gives me is a black coding screen as shown attached, and the keys are still not working.

 

Please help me resolve this as soon as possible.

Thank you,

-HP Support.jpgHP Support.jpgPhantomy.

 

Category:
10 people had the same question
3 REPLIES 3

‎11-07-2023 07:25 PM - edited ‎11-07-2023 07:26 PM

HP Recommended

I have an Elitebook 840 G5 , also showing the same symptoms as describe by Phantomy , frankly it is catastrophically irritating. I hope HP Suppport is able to provide a solution.

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‎11-09-2023 03:05 PM

HP Recommended

Same thing with mine (HP ProBook 470 5G). Updated it yesterday and now that empty little hotkey support window pops up. Everything but brightness and mic is fine though.

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‎11-17-2023 01:35 AM

HP Recommended

Solution found by Pejek in this thread : https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Hotkey-Support-warning/td-p...

 

image.png

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