HP IR Camera driver update fails. But do I have an IR Camera on my laptop?

[Fast_Beaver]

Hello!

HP Support assistant told me there was un update available: HP IR Camera driver.

I launched the update many times, but it always failed and I was not able to findUpdate failed any IR device in my Device Manager.

What's happening?

Do I have an IR camera onboard or not?

Thank you in advance.

Best regards.

[praveen196]

@Fast_Beaver Welcome to HP Community!

I understand that you are unable to install the camera driver.

According to the specification. This model does not have IR camera.

HP Wide Vision HD Camera with integrated dual array digital microphone

Please let us know what is the issue with the camera.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Fast_Beaver]

@Praveen196 thank you for your answer.

I hane NO issue with the IR camera, the only issue is that HP support assistant proposed me to update the driver for IR Camera, and the update fails.

But obviously, if I do not have phisically an IR camera , the driver installation will fail.

But why does HP suggest to update a driver for a device non phisically present? 🙄

Best regards.

[KrazyToad · Accepted solution]

@Fast_Beaver

This could be an update mistake. Since updates are send for several models at the same time. Now Few Models might have features not available on similar models from different country

If everything is working fine, please ignore the update

[Fast_Beaver]

Hello!

Thank you for your help.

I guessed this was the cause and I dismissed this specific driver update.

Thank you again.

Have a nice day.

[praveen196]

@Fast_Beaver

Thank you for the update.

WE are happy to hear that the issue is resolved.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!