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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP KI04 Notebook Battery

Create an account on the HP Community to personalize your profile and ask a question
06-30-2020 10:30 AM
I am facing an error in my notebook battery. The battery status is showing Plugged in and Not Charging. I tried to troubleshoot using HP UEFI HARDWARE DIAGNOSTIC SOFTWARE. But this doesn't solve my problem. Please suggest me some ways to solve the problem.
Solved! Go to Solution.
Accepted Solutions
06-30-2020 11:02 AM
The battery has failed.
Diagnostics report results.
Battery must be removed from the computer and replaced.
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001
Replacement procedure on starting on Page 31
HP Pavilion Notebook (AMD) Maintenance and Service Guide
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Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Pavilion Notebook - 15-ab035ax
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the assist.
Answered? Click "Accept as Solution" to help others find it.
06-30-2020 11:02 AM
The battery has failed.
Diagnostics report results.
Battery must be removed from the computer and replaced.
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001
Replacement procedure on starting on Page 31
HP Pavilion Notebook (AMD) Maintenance and Service Guide
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Pavilion Notebook - 15-ab035ax
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the assist.
Answered? Click "Accept as Solution" to help others find it.