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HP Recommended
HP Pavilion 15-AB035AX
Microsoft Windows 10 (64-bit)

I am facing an error in my notebook battery. The battery status is showing Plugged in and Not Charging. I tried to troubleshoot using HP UEFI HARDWARE DIAGNOSTIC SOFTWARE. But this doesn't solve my problem. Please suggest me some ways to solve the problem.

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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Manas_7325 

 

The battery has failed.

Diagnostics report results.

Battery must be removed from the computer and replaced.

 

Description                                                            Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery                    800049-001

 

Replacement procedure on starting on Page 31

HP Pavilion Notebook (AMD) Maintenance and Service Guide

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Notebook - 15-ab035ax

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the assist.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Manas_7325 

 

The battery has failed.

Diagnostics report results.

Battery must be removed from the computer and replaced.

 

Description                                                            Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery                    800049-001

 

Replacement procedure on starting on Page 31

HP Pavilion Notebook (AMD) Maintenance and Service Guide

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Notebook - 15-ab035ax

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the assist.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

@Dragon-Fur

Thank you very much for your quick response.

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