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HP Recommended
HP 14-dq0000 Laptop PC (56Z60AV)
Microsoft Windows 11

Would I be able to upgrade the 4gb RAM on this here laptop? Seems to be a lot of misinformation 

1 REPLY 1
HP Recommended

Hi:

 

Chapter 1 of the service manual indicates that notebooks with the Celeron processors have one memory slot that supports a max of 1 x 8 GB of DDR4 memory.

 

Maintenance and Service Guide HP 14 Laptop PC

 

Intel's specs on the processor also indicate that 1 x 8 GB of memory is supported.

 

Intel Celeron Processor N4120 4M Cache up to 2.60 GHz Product Specifications

 

In order to upgrade the memory, you will need to remove the 4 GB memory chip and install an 8 GB memory chip in its place.

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