HP Laptop 17-bs067cl performance

[jjrowan]

I purchased this laptop 14 months ago, it has 2TB disk and 8GB RAM.  It becomes unusable at times because disk utilization stays pegged at 100% because Firefox or Chrome has multiple instances open.  It takes 10 minutes for task manager to kill the browser and return disk utilization to normal.    I want to replace the conventional disk with a solid state drive and increase RAM to 32GB but I have not been able to find pictures of the motherboard to see whether there are two memory slots and it uses a conventional 2.5 inch drive.

[Huffer · Accepted solution]

Here is the Service Manual:

Manual 

Start on p. 41 to remove the rear cover and inside it is laid out as so:

2.5 inch bay green square and M.2 slot red circle

There are two memory slots and it can take up to 32 gigs DDR4-2400 SO-DIMM. No way your laptop should be that slow with an i7 processor and even 8 gigs of RAM as it has. I suspect an issue with the hard drive and would run diagnostics. It will take a SATA M.2 or a 2.5 inch SATA SSD in the hard drive bay. I would do the SSD installation and maybe upgrade to 16 gb but 32 is overkill for most users. 

Post back with any more questions and please accept as solution if this is the info you needed.