• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-01-2018 06:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

HP laptop (17-bs0xx) left hinge failure. The part under the plastic around the screen is a very light gauge metal ring.  It has popped after normal use, now opening/closing the laptop is not possible.  Is this a recall issue, a part I can purchase, a service center I can send the laptop to be serviced?  Need help.

18 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2018 09:24 PM

HP Recommended

@RonClark1976

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-01-2018 09:24 PM

HP Recommended

@RonClark1976

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
Was this reply helpful? Yes No

‎04-25-2019 10:29 AM

HP Recommended

How can I get help with the same issue? Left hinge is broken after normal use. Thanks.

Was this reply helpful? Yes No

‎05-06-2019 08:11 AM

HP Recommended

my HP laptop 17-bs0xx left hinge broke last night as i tried to close it.  just like others describe, little pieces of plastic fall out and screen starting to separate. HP should stand behind the product and repair at their expense.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.