• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-22-2023 12:11 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J7AV)
Operating System: Microsoft Windows 11

I've tried updating and uninstalling/reinstalling everything I can think of and still no charging and external monitor through an HP USB-C Essential Dock G5. Are ther any other driver updates I can do to make this work or did I waste my money on the dock?

Category:
1 person had the same question
6 REPLIES 6

‎03-22-2023 12:25 PM

HP Recommended

did you check your bios to see if your usb c port has an option for Display port and dock usage?

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-22-2023 12:38 PM

HP Recommended

I have not, let me check that and I'll post another reply. Thanks for the quick response!

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-22-2023 12:40 PM

HP Recommended

good news is the Dock is just fine, Bad news is your usb-C is limited to 5gbs and no charge support through usb-c still need to have the barrel plug for charge support. in order to have usb-type c display you would need to have the 10gbs port on your laptop!  

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-22-2023 01:17 PM

HP Recommended

Is that an easy thing to change myself?

Was this reply helpful? Yes No

‎03-22-2023 01:19 PM

HP Recommended

its proprietary to the motherboard of the laptop and the generation of cpu! are you trying to run a 3 monitor set up? 

Was this reply helpful? Yes No

‎03-22-2023 01:24 PM

HP Recommended

No, only two. I have an HDMI splitter coming that I ordered in case this wasn't fixable. I appreciate your help with this.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.