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‎02-07-2020 11:34 PM

HP Recommended
Product: HP Pavilion 15-bc021tx

Yesterday ... I found that My HP Laptop (HP Pavilion 15-bc021tx) right corner is cracking ... I try to look inside what I can do to fix it ? ... hinge screws are stuck and can't be unscrew so can't even remove it from the case without break it ... 

I feel like nothing I can do ... between break it myself (while I still not sure can I fix it or not) ... or wait for it to fully break ... 
I try to continue using this laptop ... 

Today ... left corner also become crack .... 

I have search around for this problem ... found many people have same problem here ... 

Yes mine is out for warranty but it felt so bad
I'm mad at this because I have only this laptop and I have to use it for work ... it not cheap 

What can I do now ? I have to pay for this design flew ? 

1 REPLY 1

‎02-10-2020 10:45 AM

HP Recommended

Hi @Niwatori

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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