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- HP Community
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- Notebook Hardware and Upgrade Questions
- Re: HP Laptop Serial Number showing wrong after added SSD

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03-10-2021 01:35 PM
Sir,
I added SSD 240Gb and install windows 10, after that my laptop serial no showing wrong.
It's showing ABCDEF123, please help me out to resolve it.
03-13-2021 01:16 AM
Welcome to HP Support Community
I would like to help
Try restoring the BIOS back to default
If the issue persists please contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
03-15-2021 11:22 PM
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Turn off the computer and wait five seconds.
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Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
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On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
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Press F10 to Save and Exit.
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Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
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Follow the prompts to restart your computer.
KrazyToad
I Am An HP Employee
03-23-2021 05:21 AM
If the issue persists please contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
KrazyToad
I Am An HP Employee