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arup_kumar7
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Message 1 of 6
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HP Laptop Serial Number showing wrong after added SSD

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M9V11PA
Microsoft Windows 8.1 (64-bit)

Sir,

I added SSD 240Gb and install windows 10, after that my laptop serial no showing wrong.

It's showing ABCDEF123, please help me out to resolve it.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 6
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@arup_kumar7

 


Welcome to HP Support Community


I would like to help

 

Try restoring the BIOS back to default

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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arup_kumar7
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Message 3 of 6
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Sir, How to restoring BIOS to default, please tell me step....
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KrazyToad
HP Support Agent
HP Support Agent
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Message 4 of 6
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  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

KrazyToad
I Am An HP Employee

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arup_kumar7
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Message 5 of 6
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done still showing wrong serial no, what to do please help?

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KrazyToad
HP Support Agent
HP Support Agent
20,871 20,858 1,269 1,294
Message 6 of 6
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If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

KrazyToad
I Am An HP Employee

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0 Kudos
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