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‎01-29-2020 09:17 PM

HP Recommended
Product: HP Pavilion 15t-cs200 CTO
Operating System: Microsoft Windows 10 (64-bit)

My new (one month old) laptop will not recognize the built-in SD card reader. The SD card (and another one) works in my Chromebook. I have downloaded a card reader driver from the HP website but no help. I chatted with customer support and they had no other solutions except do a clean reinstall of Windows 10 or send the laptop back for repair. Surely there are other options. Any suggestions appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2020 02:41 PM - last edited on ‎08-15-2022 11:48 AM by Retired

HP Recommended

@billr3,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the SD card reader on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Have you tested by different SD cards?
  • What is the capacity of the SD card?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03453320

 

NOTE: Steps are the same for Windows 10 as well.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-03-2020 02:41 PM - last edited on ‎08-15-2022 11:48 AM by Retired

HP Recommended

@billr3,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the SD card reader on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Have you tested by different SD cards?
  • What is the capacity of the SD card?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03453320

 

NOTE: Steps are the same for Windows 10 as well.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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