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HP Notebook 15-AC LCD Back Cover Code

HP Recommended
HP Notebook 15-AC116NIA
Microsoft Windows 10 (64-bit)

Hi,

 

I have an issue with the hinge of my HP Laptop (Model: 15-ac116nia). For the repair, the technician has advised to replace the LCD back cover as well and has provided me with 831917-001 as reference number for the replacement part. As per my understanding, this reference number is for a cover of pink color. However, my laptop is blue. I came across part 813927-001 which is for blue color.

 

Can someone please confirm whether the only difference between 831917-001 and 813927-001 is the color since I need to order the replacement part? Will 813927-001 be compatible with my laptop's model?

 

Thank you.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Preet37,

 

Welcome to the HP Support Community. I'd be happy to assist you with the replacement hinge ,

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

 

Hope this helps! Keep me posted.  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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