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HP Notebook - 15-bw011dx built-in camera stopped working

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HP Notebook - 15-bw011dx
Microsoft Windows 10 (64-bit)

My son's laptop built in camera does not work and it is reallly affecting his virtual school  Any help will be much appreciated.

 

I have spent 2 hours going through communities, HP self assisstant, drivers, BIOS update ...without much success.

  1. Camera App says "0xA00F4244 ,NoCamerasAreAttached>"
  2. Device manager had Camera under hidden devices, but it was greyed out
  3. i uninstalled the Camera, and now have been able to get it back in Device Manager
  4. I went to HP drivers download, found whole list for my product - not one says camera or webcam driver
  5. Did a BIOS update and restarted,  still no luck
  6. tried virtual assistant, which pointed me to built-in HP assistant, who did nothing also
  7. Only thing have not tried is MS Windows refresh,  i dont know when the camera was working....i know it was working though

Anyone know which of the listed drivers is for the builtin webcam ?  Been reading a lot of threads with similar issues, but so far no luck.

 

Please help.

 

Capture.PNG

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@Fahdali Welcome to HP Community!

 

I understand that you are getting ,NoCamerasAreAttached error.

 

Check if the webcam is detected in the device manager, if yes, you need to reinstall the drivers using the below steps,

  • You might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.
  • Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Hello Praveen from HP support and the technical community,

Thank you for your response.  As I had written in my original post, I had already completed all of the preliminary troubleshooting guidelines.  Still, I followed your instructions and did find a pending Windows update, which I installed.  After re-start i scanned for hardware changes in Device Manager.

 

In short. this did not resolve the issue.  i still have all of the original symptoms. No Camera detected or working.  i do not even have Camera listed in Device Manager, not even in hidden devices.  

 

Is there a specific driver that I need to download.  Please help.

 

thank you

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HP Support Agent
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@Fahdali

 

I understand your concerns.

 

I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

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