HP Notebook 15t-dy100 CTO - brand new out of box - acting weird, need help to diagnose

[stanusj]

Hi, bought this notebook as a spare a year ago, finally opened it a week ago, and this notebook 'crashes' - and the only way I can describe this is by showing you a video. I need help to diagnose what is happening and then figure out how to fix. Thank you.

Here is the video - I would leave the notebook ON, playing a youtube video and notebook would crash in around 10 mins.

https://www.youtube.com/watch?v=-FA86NjGhRg 

[banhien]

@stanusj 

It is a CTO machine therefore we won't be able to get its full specs. Please download and install Intel video driver first

             https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111366.exe

 Hope this can fix software problem. Do you have an external monitor to connect to check hardware problem ?

Regards.

[stanusj]

Thank you @banhien. I downloaded and installed the graphics driver. Unfortunately, it 'crashed' again. I have now rebooted and attached it to an external monitor and letting it run. I have for now switched off the local lcd screen, and left the external monitor running to see if it isolates the issue.

[stanusj]

I ran the notebook on an external monitor, for close to 1.5 hours until it froze. There was no fuzz like the lcd panel, but just froze. Any other ideas ? Thanks.