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‎11-29-2020 11:25 AM - edited ‎11-29-2020 11:27 AM

HP Recommended
Product: Notebook HP – 17-x035nw (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have decided to add RAM to my HP Notebook - 17-x035nw (ENERGY STAR). I noticed it has a spare slot so I bought 8GB memory. Currently 4GB is installed. I tried my best to keep the parameters close to the RAM that is already installed, but unfortunately something went wrong.

 

Windows 10 does not see new 8GB memory in both 1 Slot and 2 Slot (same BIOS which I already updated). If I put only the new 8GB chip in the slot (1 or 2), the laptop turns on but the screen is black, and the LED on the caps-lock lights up 3 times slowly.

The strangest thing is that the CPU-Z program displays information about the new memory.

Screens:

https://drive.google.com/drive/folders/1qwLN2g2VxCZxFkW_xdAxXSUpMReYF8-h?usp=sharing

 

Clipboard01.pngClipboard02.pngClipboard03.pngClipboard04.pngClipboard05.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2020 11:34 AM

HP Recommended

Hi:

 

The 8 GB memory you bought is not compatible with your notebook.

 

You can see that the voltage reported is 1.5V, and only 1.35V (DDR3L) memory is supported.

 

I recommend you try and find this compatible 8 GB memory chip in Poland...

 

Crucial CT102464BF160B

 

Crucial 8GB Single DDR3/DDR3L 1600 MT/S (PC3-12800) Unbuffered SODIMM 204-Pin Memory - CT102464BF160...

View solution in original post

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1 REPLY 1

‎11-29-2020 11:34 AM

HP Recommended

Hi:

 

The 8 GB memory you bought is not compatible with your notebook.

 

You can see that the voltage reported is 1.5V, and only 1.35V (DDR3L) memory is supported.

 

I recommend you try and find this compatible 8 GB memory chip in Poland...

 

Crucial CT102464BF160B

 

Crucial 8GB Single DDR3/DDR3L 1600 MT/S (PC3-12800) Unbuffered SODIMM 204-Pin Memory - CT102464BF160...

Was this reply helpful? Yes No
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