Hello, I have decided to add RAM to my HP Notebook - 17-x035nw (ENERGY STAR). I noticed it has a spare slot so I bought 8GB memory. Currently 4GB is installed. I tried my best to keep the parameters close to the RAM that is already installed, but unfortunately something went wrong.
Windows 10 does not see new 8GB memory in both 1 Slot and 2 Slot (same BIOS which I already updated). If I put only the new 8GB chip in the slot (1 or 2), the laptop turns on but the screen is black, and the LED on the caps-lock lights up 3 times slowly.
The strangest thing is that the CPU-Z program displays information about the new memory.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".