• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-29-2020 11:25 AM - edited ‎11-29-2020 11:27 AM

HP Recommended
Product: Notebook HP – 17-x035nw (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have decided to add RAM to my HP Notebook - 17-x035nw (ENERGY STAR). I noticed it has a spare slot so I bought 8GB memory. Currently 4GB is installed. I tried my best to keep the parameters close to the RAM that is already installed, but unfortunately something went wrong.

 

Windows 10 does not see new 8GB memory in both 1 Slot and 2 Slot (same BIOS which I already updated). If I put only the new 8GB chip in the slot (1 or 2), the laptop turns on but the screen is black, and the LED on the caps-lock lights up 3 times slowly.

The strangest thing is that the CPU-Z program displays information about the new memory.

Screens:

https://drive.google.com/drive/folders/1qwLN2g2VxCZxFkW_xdAxXSUpMReYF8-h?usp=sharing

 

Clipboard01.pngClipboard02.pngClipboard03.pngClipboard04.pngClipboard05.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2020 11:34 AM

HP Recommended

Hi:

 

The 8 GB memory you bought is not compatible with your notebook.

 

You can see that the voltage reported is 1.5V, and only 1.35V (DDR3L) memory is supported.

 

I recommend you try and find this compatible 8 GB memory chip in Poland...

 

Crucial CT102464BF160B

 

Crucial 8GB Single DDR3/DDR3L 1600 MT/S (PC3-12800) Unbuffered SODIMM 204-Pin Memory - CT102464BF160...

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-29-2020 11:34 AM

HP Recommended

Hi:

 

The 8 GB memory you bought is not compatible with your notebook.

 

You can see that the voltage reported is 1.5V, and only 1.35V (DDR3L) memory is supported.

 

I recommend you try and find this compatible 8 GB memory chip in Poland...

 

Crucial CT102464BF160B

 

Crucial 8GB Single DDR3/DDR3L 1600 MT/S (PC3-12800) Unbuffered SODIMM 204-Pin Memory - CT102464BF160...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.