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‎07-23-2019 04:47 AM

HP Recommended
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

My battery is broken on my PC and when I tried to buy a new one I ordered the wrong one. I was hoping someone could send me a link to where I could buy the right battery for my laptop so  I wouldn't have to do many returns (my laptop is an HP Pavilion 15 Notebook PC).

7 REPLIES 7

‎07-23-2019 05:05 AM

HP Recommended

The problem is specificity. We need the exact model of your laptop to tell you what battery you need. There are dozens of different Pavilion 15 Notebook PCs. 

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‎07-23-2019 05:14 AM

HP Recommended

How do I find what model I have? I googled it and in all the places I should find my model number and all I found was my serial/product number, are one of them the same as model numbers?

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‎07-23-2019 06:59 AM

HP Recommended

Don't post the serial number but the product number will work.

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‎07-23-2019 08:32 AM

HP Recommended

My product number is J5B64EA#ABU

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‎07-23-2019 09:11 AM

HP Recommended

15-p077sa is the model number and the battery is a 4-cell external customer clip in battery:

 

4 cell, 41 WHr, 2.8A H Li-ion battery 756743-001

 

https://www.amazon.co.uk/NinjaBatt-756743-001-14-v000-v099-15-k000-k099-17-f000-f099/dp/B074LRYF4N/r...

 

Lots of these available on UK Amazon. If you want a true genuine original HP battery (at significantly higher cost) let us know and we will find one. The battery I linked would be fine. 

 

Post back with any other questions and please accept as solution if this is the info you needed. 

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‎07-23-2019 09:20 AM

HP Recommended

Thank you so much for your help. I've ordered it for delivery for tomorrow and I'll let you know what happens. Thank you again!

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‎07-27-2019 06:27 AM

HP Recommended

Thank you for your help but I'm afraid when I put the battery in, while my computer was still able to work, my computer read it as "no battery detected" and when I unplugged my computer it just shut off. I think at this point I may need to start looking at new laptops but thank you for your help.

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