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‎11-01-2017 07:17 AM

HP Recommended

Hello, Im trying to Upgrade windows 10 to version 1703 and and i Got error 0x8000ffff.

 

Can Anybody help? 

 

-Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2017 08:15 AM - edited ‎11-01-2017 08:15 AM

HP Recommended

Looks like I guessed the reason. You have the AMD A10-8780P processor and you must upgrade to the latest BIOS before trying to do the Creator and/or Fall Creator update. 

 

http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80252.exe

 

Install the BIOS linked above. Reboot and then try the Windows update. It should work. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

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8 REPLIES 8

‎11-01-2017 07:20 AM

HP Recommended

Please provide the exact model. Some HP Notebooks need a BIOS upgrade to get to Build 1703. 

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‎11-01-2017 07:23 AM - edited ‎11-01-2017 07:33 AM

HP Recommended

Thank you for responding, how do i check the exact model?

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‎11-01-2017 08:03 AM - edited ‎11-01-2017 08:03 AM

HP Recommended

Several ways:

 

http://smallbusiness.chron.com/model-number-hp-laptop-56641.html

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‎11-01-2017 08:11 AM

HP Recommended

Ok my product number is T6C51UAR#ABA.

 

Does this help?

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‎11-01-2017 08:15 AM - edited ‎11-01-2017 08:15 AM

HP Recommended

Looks like I guessed the reason. You have the AMD A10-8780P processor and you must upgrade to the latest BIOS before trying to do the Creator and/or Fall Creator update. 

 

http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80252.exe

 

Install the BIOS linked above. Reboot and then try the Windows update. It should work. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

1 person found this reply helpful
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‎11-01-2017 08:36 AM - edited ‎11-01-2017 08:42 AM

HP Recommended

Ok i just finished the restart and i dont think its normal for my fans to start running so loud during the BIOS download.

 

is it normal?

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‎11-01-2017 09:27 AM

HP Recommended

Yes the fans will kick in while the BIOS update is happening. Let it finish

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‎11-01-2017 09:30 AM

HP Recommended
Ok thank you so much.
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