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15-dc1049nq
Microsoft Windows 10 (64-bit)

Hi there guys, i changed my kinda old Le**vo Gaming notebook for this beauty. 

After an hour of playing for example PUBG LITE,not regular PUBG or other heavy games, i noticed my laptop starting to drop frames hard, unplayable frames. First time i was mad on my new purchase but when i touched laptop charger was burning hot,actually was cutting power,i noticed battery icon not charging at all. What should i do? seems like my 200W charger is not capable to deliver enough power for laptop.  I checked other gaming notebooks and they are comming with 230W power supplies. BTW,i just run some benchmarks just to heat everything up, CPU cores are about 90-100c ,pretty hot but videocard is arround 75c max. Still,my power supply is ready to make some fried eggs...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@C0RRADO I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

2 REPLIES 2
HP Recommended

@C0RRADO I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

i'm just checking my emails and the news  and my omen  charger overheat ,i'm not even using my sketchup or gaming

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