HP OMEN 16 keyboard light does not turn off properly.

[Alperen4]

I have an HP Omen16. Not all keyboard lights turn off when I press FN+F4. A red piece remains open in the middle. How can I solve it? Please help me.

[Raj_05]

Hi @Alperen4,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the keyboard lights on your HP OMEN 16 laptop are not turning off properly, you can try the following steps to troubleshoot and resolve the issue.

Restart Your Laptop: Sometimes, a simple restart can resolve minor software glitches. Restart your laptop and check if the keyboard lights turn off correctly afterward.

Use the Function Key: HP laptops often have a function key (usually labeled "Fn") that can control various features, including keyboard backlighting. Look for a key with an icon that looks like a keyboard or a sun, typically found on the F5 or F6 key. Press and hold the "Fn" key while pressing the corresponding function key to toggle the keyboard backlight on and off.

Adjust Keyboard Backlight Settings: Check your laptop's keyboard backlight settings. To do this, go to the Windows settings:

• Open the Windows Settings app by pressing Win + I.
• Navigate to "Devices" and then "Keyboard."
• Look for options related to keyboard backlight settings and adjust them as needed.

Update Keyboard Drivers: Outdated or incompatible keyboard drivers can sometimes cause issues with keyboard backlighting. To update your keyboard drivers:

• Right-click on the "Start" button and select "Device Manager."
• Expand the "Keyboards" category.
• Right-click on your keyboard device and select "Update driver."
• Follow the on-screen instructions to update the drivers.

BIOS/UEFI Update: Check if there are any BIOS/UEFI updates available for your HP OMEN 16 laptop. Sometimes, updating the BIOS can resolve hardware-related issues.

Check for Software Conflicts: Third-party software or utilities, such as keyboard customization tools, can interfere with keyboard backlight functionality. Try closing or uninstalling any such software to see if it resolves the issue.

Perform a System Restore: If the issue started recently after a software update or installation, you can try performing a System Restore to revert your system to a point when the keyboard backlight was working correctly.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Suppor 

[Alperen4]

I tried all methods but it didn't work. I guess there is no solution other than formatting? 

[Raj_05]

Hi @Alperen4,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Alperen4]

I formatted my computer, but the problem was not resolved (with flash memory). Even though I formatted it, the lights on my computer were the same colors as before. When I turned the lights on and off with FN+F4, the previous light colors came on. If I can format the light memory, I can solve the problem.

[Irfan_06]

Hi @Alperen4,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Alperen4]

Hello. Even though I followed all the steps mentioned on the subject, the problem was not resolved. I will send my computer to technical service as soon as possible. Thank you for your interest.

[SirKani]

Hi, I have the same issue with the numerical part of the keyboard. If you get it resolved through technical service please let me know and I might do the same. All software steps did not work for me too 🙂 .