HP OMEN Gaming Laptop 15-ek1004ne CAPS Lock LED not working

[Moha79]

Hi all,

I bought my HP OMEN Gaming Laptop 15-ek1004ne less than 2 months ago. I discovered that the CAPS lock LED indocator is not working anymore. Any suggestions how to resolve this issue?

Thanks

[Echo_Lake]

@Moha79

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• What are the troubleshooting steps you have tried so far?
• Did you make any changes to the settings of your PC prior to the issue?

Keep me posted for further assistance.

[Moha79]

Hi Echo,

I bought the lapop on October 20th. The CAPS LED was working fine when i started using the lapotop. Only 2 weeks ago i discovered it is not working anymore.

I tried to reset the laptop by long pressing on the power button. Thats all what i have tried so far.

No i didnt make any changes. Only upated to windows 11 and installed the updates.

Hope to hear from you soon.

Thanks 

[Echo_Lake]

@Moha79

Thank you for posting back. 

Let's try these steps to resolve the issue: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps, even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Moha79]

Unfortnatly this didn't solve the problem

[Echo_Lake]

@Moha79

Thank you for posting back. 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Moha79]

Unfortunately problem still not solved

[Echo_Lake]

@Moha79

I appreciate your efforts to try and resolve the issue. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.