HP OMEN TPM cannot be found?

[Roberto_Gomez]

I have the TPM available and enabled in the BIOS/UEFI configuration and it appears as "Trusted Platform Module 2.0" in the device mananger but tpm.msc and bitlocker fail to detect it.

I'm getting a "Compatible TPM connot be found" error in tpm.msc. Any ideas?

[Resolv_S]

Hello@Roberto_Gomez,

Welcome to the HP Forums!

I have read your post and understand that you need assistance in fixing the UEFI Configuration on the PC. I will definitely help you.

I have found couple links which ideally might help you fix the issue on the PC. I request you to install them and check if that solves the issue

UEFI Update: http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76284.exe

BIOS update: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77042.exe

Hope that answers your question. Let me know for more.

Resolv_S

I work for HP

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[Roberto_Gomez]

No, the UEFI diagnostics utility didn't help and I already have the latest BIOS installed.

[Resolv_S]

Hey@Roberto_Gomez,

Thanks for the response.

I have found an article from Microsoft which specifically targets the issue you have posted.

Please use the link below to access the steps to fix the issue.

http://hp.care/2jxXodz

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Roberto_Gomez · Accepted solution]

Uninstalling the driver and rebooting didn't work. I cleared the TPM from the BIOS configuration and it worked!

This is a bit odd as I tried to clear the TPM before but maybe I got confused and pressed esc or F2 canceling the process or something?