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‎02-25-2023 08:29 AM - edited ‎02-25-2023 08:33 AM

HP Recommended
Product: OMEN Laptop - 15-en0013dx
Operating System: Microsoft Windows 10 (64-bit)

My HP OMEN is not allowing me to access the Lighting or Network Booster settings, in the OMEN Gaming Hub. It says that "The required HP services cannot be found" and asks that in order "to resolve it" I have to "click on the Update button". I did as it said, it installed the update, and the laptop restarted; but the problem still remained. I do not what to do to resolve this, please help. 

Category:
3 REPLIES 3

‎02-25-2023 09:04 AM - edited ‎02-25-2023 09:05 AM

HP Recommended

I suggest that you uninstall the Omen Gaming Hub and then download a new copy  of the software and then install it.

 

Here is the latest version.

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-15-en0000-laptop-pc-series/32827270/...


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‎03-11-2023 08:13 AM

HP Recommended

First of all, thank you for responding. Unfortunately, I have downloaded this SDK a million times now, and each time, it reboots the device after installation with the problem persisting every time. I uninstalled and reinstalled the OMEN Gaming Hub a couple times as well, to the latest version available in the App Market, but still no luck. Please suggest anything else that I might be missing or any other option which might be helpful in this situation. Thank You.

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‎03-11-2023 10:15 AM - edited ‎03-11-2023 10:43 AM

HP Recommended

It sounds as if there are some updates that haven't been installed to you operating system.

 

Do you have the HP System Event Utility installed?  That one is necessary.

 

Are you using an internet protection product that might be blocking the installation?

 

At times, ESET Internet Security, which is what I have used for a decade +, blocks installations of software that it perceives as malware  after scanning them. 

 

I will see if I can find which specific services are required for the Omen Hub. 

 

I have had it installed for a few years now.

 

Omen_Hub.png

 

Do you know how to perform a DISM online windows image repair?
The video below explains in detail how that is done. It is a safe process.

 

Your Windows 10 installation may have issues that are causing issues when trying to install the Omen Hub.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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