HP Omen 15 - Some keys not working

[BrixxZoukMusic]

Some of the keys on my keyboard are not working.

The following keys:

' ;  l k j h

num6

num5

num4

num+

It seems like it is a specific row of keys in a specific area.

Had to add a wireless keyboard which complicates my work.

I'd love to know if there is a solution, maybe something got disconnected inside due to a fall.

Thank you in advance! 🙂

[Nirvana_95]

Hi @BrixxZoukMusic 

Welcome to the HP Support Community. 

I am here to help you with the keyboard issue. To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried using your system in safe mode? 

Please update all the drivers of your system and check if the issue persists: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

1. Run Keyboard Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

2. Uninstall & reinstall Keyboard Driver
Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

I would suggest you boot your system in safe mode and check if the issue persists in safe mode. Here is a link that will help you: https://support.hp.com/in-en/document/c00806682 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @BrixxZoukMusic 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!