HP Omen 17-100 dislocated hinge

[mkaraan]

I purchased this laptop (Omen 17-w100ne) in 2016, and I have to say the build quality for a 2300$ item is very poor and disappointing. Till now I've had an expanding battery, some keys in the keyboard stopped working for no apparent reason, and now this.... Every time i manipulate the screen the left side pops up from its enclosure accompanied with a terrifying cracking noise. And the notebook is obviously no longer under warranty.

Moreover, after reading many posts about Omens and hinge problems, it is clear that this problem is due to a faulty design and HP should be held liable. [post edited]

Your assistance is highly appreciated...

Thanks.

[erico]

Those issues are what warranty is for. 

[danny-r]

@mkaraan

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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