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‎12-16-2023 03:25 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)
Operating System: Microsoft Windows 11

I have been having issues where my PC will randomly reboot, shutting off for 3 seconds before turning back on to the home screen. No error message appears on my screen when this happens, but when I check my Event Viewer, I see this error message: 

 

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

 

I went to a local computer parts store in my area for a computer diagnostic. However, they were not able to recreate the reboot issue even after running the PC at maximum setting overnight, so they couldn't verify that it was a hardware issue. I also ran multiple hardware checks, but I am not getting any errors. I even ran an Extensive Test with HP PC Hardware Diagnostics (UEFI) and passed. I wanted to see if there were any other reasons that this could be happening. 

 

Here are my computer specifications: 

Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 1A1AF110-A13C-400A-8489-B55A22EF78E0
Product ID 00342-20853-89030-AAOEM
System type 64-bit operating system, x64-based processor

Category:
1 REPLY 1

‎12-17-2023 03:56 PM

HP Recommended

That is likely to be a graphics driver issue.

 

I suggest reinstalling the original driver as a starting point and then seeing if the issue still exists.

 

The driver download download portal is at the link below

https://support.hp.com/us-en/drivers/omen-30l-desktop-pc-gt13-1000a/2100404772


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