HP Omen - Charging problems when charging the battery

[ET_EL]

Hi Guys, Unfortunately, charging the battery of my notebook HP Omen not works correctly. When the power pack is connected, the orange LED on the side of the Pc lights up, but the LED is still orange even after 12 hours.
When I turn on the PC with the AC adapter plugged in, I get the message: "The battery level is very low. Now connect the computer to the power supply". I can't work with the PC because the message keeps coming up about the low battery level and after a few minutes it switches off automatically. I had the similar issue a few days ago, but I was still able to run the HP battery test to the end. Result: "Primary battery: Normal". I hope someone knows this problem and can help me.

Is the power supply or the battery defective?

Or is it related to the charge control of the battery?

Driver or hardware problems?
Sorry for my bad englisch. Thank you in advance for your help.

[ET_EL]

Hello,

Has nobody an idea?

Now I have disconnected the battery. But with the AC Adapter only the notebook is not running and the LED is does not light up. When i connect the batters and connect the AC Adapter the LED is ligtht up.

Maybe  the ac adapter is defective?

The computer need the battery to start?

Thank you.

[Jogi_Bär]

Hey ET

did u check the battery status? whats its actual capacity?

It seems that you should replace ur battery with an new one.

the spare number is on the battery next to the hp logo.

Sincerely

Jogi

[ET_EL]

Hey  @Jogi_Bär,

Thank you for your answer and the interest in helping me.

I have just wrote that I have done a battery test when was able to do it:

"I had the similar issue a few days ago, but I was still able to run the HP battery test to the end. Result: "Primary battery: Normal"."look picture (unfortunately the text is only in english)

Now it is no longer possible to work with the PC and carry out a test because the message about the low battery level keeps coming up even though I have connected the power supply.

But why the notebook not starts, when I disconnect the battery and connect only the power supply?🤔

And the LED (color orange or blue) does not light up?🤔

Problems with the mainboard?🤔

Thank you!

---

[ET_EL]

Hello,

Has nobody an idea?🤔