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‎09-26-2019 09:17 AM

HP Recommended
Product: HP Omen 17 (17-an010ca)
Operating System: Microsoft Windows 10 (64-bit)

My daughter's HP Omen will not start.  It just sits on "Preparing Automatic Repair".  I have run the HP diagnostics, and the Hard Drive continuously fails the "Short DST Check" with a Failure ID "PSG788-8SB985-MFPURF-60RE03".  I believe this indicates that there is a Hardware Failure on the Hard Drive.  Can someone confirm my thinking?   The HP Omen is beyond its warranty date so this will likely mean that I will need to purchase a new replacement hard drive.  The Drive is part ST2000LX001, which is a 2 TB drive.  Any suggestions on a replacement?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2019 09:44 AM

HP Recommended

Hi:

 

You are correct.

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual where you can find the HDD R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06001792

 

If your daughter doesn't require 2 TB of storage space and can live with 500 GB, I would recommend replacing the drive with a better performing, normally more reliable solid state drive (SSD).

 

I have this one for example, and it works great.

 

https://www.amazon.com/SanDisk-Ultra-NAND-500GB-Internal/dp/B072R78B6Q/ref=sr_1_1?keywords=sandsik+s...

 

It appears that model is supported by the HP cloud recovery client utility, but I am unsure if you don't replace the drive with another 2 TB drive, that it will work.

 

Here is an info link on how to use the cloud recovery client utility.

 

https://support.hp.com/us-en/document/c06162205

 

If you decide to get a smaller size SSD and the above utility doesn't work, you can always clean install W10 using the Microsoft media creation tool to create a plain W10 USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440

View solution in original post

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3 REPLIES 3

‎09-26-2019 09:44 AM

HP Recommended

Hi:

 

You are correct.

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual where you can find the HDD R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06001792

 

If your daughter doesn't require 2 TB of storage space and can live with 500 GB, I would recommend replacing the drive with a better performing, normally more reliable solid state drive (SSD).

 

I have this one for example, and it works great.

 

https://www.amazon.com/SanDisk-Ultra-NAND-500GB-Internal/dp/B072R78B6Q/ref=sr_1_1?keywords=sandsik+s...

 

It appears that model is supported by the HP cloud recovery client utility, but I am unsure if you don't replace the drive with another 2 TB drive, that it will work.

 

Here is an info link on how to use the cloud recovery client utility.

 

https://support.hp.com/us-en/document/c06162205

 

If you decide to get a smaller size SSD and the above utility doesn't work, you can always clean install W10 using the Microsoft media creation tool to create a plain W10 USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440

Was this reply helpful? Yes No

‎09-26-2019 10:10 AM

HP Recommended

Thank you for your very complete and detailed reply.  I will do some research on a Drive replacement and proceed with purchasing one, and then will do the recovery process.

Was this reply helpful? Yes No

‎09-26-2019 10:43 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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