HP Omen Laptop

[Shocker]

Hi

My Laptop does not run games at all properly and when it starts it goes fine but after 2 mins then starts to stutter. I have tried cleaning the fans , changed the settings in the Processor power Management but still no avail . I feel the thermal paste is causing problems but don't know anything much than that. 

It does become hot really fast when starting the game in a matter of 1 to 2 mins.

When I first got my laptop I could play every game without any problems and now I cannot and can only play low-end games

Thanks 

[Riddle_Decipher]

@Shocker Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, there are many ways to increase FPS and system performance:

• Update the BIOS.

  go to HP Notebook PCs - Updating the BIOS

• Update the graphics driver.

  Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.

• Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

• Close any applications or programs that are not being used.

• Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

  1. Press the Windows key and G to open the Game bar.

  2. In the game bar, click Settings.

  3. Click the check box next to the game title to enable Game Mode for that game.

     Plug notebook PCs into an AC adapter to give the graphics card more power.

• Plug notebook PCs into an AC adapter to give the graphics card more power.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Shocker]

Hi

My BIOS and Drivers are up-to-date and so is the graphic driver . There are only 3 to 4 applications running in the background but its always been there and Game mode is turned on already . I do have the AC adapter plugged in always when I play games.

For example, a simple game like Wulverblade ( https://store.steampowered.com/app/587180/Wulverblade/ ) cannot run properly and keeps on stuttering after 10 mins .

So please give a solution as this laptop is of no use if I have paid a Bomb and I will even post my configuration 

Intel Core i7 8750H with 16gb of ram and a GTX 1060 Graphics Card 

Thanks

[Riddle_Decipher]

@Shocker Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Shocker]

Hi

I did to what you mentioned and got the error message:-

Hard Drive/SSD Long DST Check : Failed  Failure ID : 68EC60-99NA5U-MFPW3F-61EK03

Thanks 

[Riddle_Decipher]

@Shocker Thank you for the details and I've managed to decode the same, here's what the failure ID represents: 

Hard Disk 1 Full Test Failure (Code 305) and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.