HP Omen very slow transfer speed

[Mit2022]

I did a webseries transfer yesterday and found out that maximum transfer speed is 4 Mb/s and that too on the USB 3.0 port. I read every article on web but found none useful. 

Things I did:

1. Updated every single driver.

2. Uninstalled USB Controller from Device Manager.

3. Changed 3 flash drives still same transfer speed.

4. Tried to transfer from other 2 ports still left with same speed.

What should I do now? Thanks in advance.

[Flower_Bud]

@Mit2022

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, maximum USB transfer speed is 4Mb/s,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

Are those USB Devices USB 3.0 Compatible?

Web series, just curious 😉 which ones are we talking about it? is it a TV series? While you respond to that, I've done my research and here are a few things you could do to resolve this issue:

Update BIOS: https://support.hp.com/in-en/document/c00042629

Turn off Auto-tuning:

1. Press Windows key + X and select Command Prompt(Admin).
2. Type “netsh int tcp set global autotuninglevel=disabled” and press Enter.
3. Now try to transfer the files and check the data transfer speed.
4. Again go to Command Prompt(Admin) and type “netsh int tcp set global autotuninglevel=normal” and press Enter.
5. This will turn on the Auto tuning again.

Once I have the rest of the information, I'll look into this 🙂

Keep me posted,

Have a great day 🙂

Cheers 🙂

[Mit2022]

Thank you @Flower_Bud for your reply but your solution didn't worked. Speed is same whether autotune disabled or enabled through CMD admin. My product no. is 1HQ31PA#ACJ and also my BIOS is updated to F.46.

[KrazyToad]

@Mit2022

Thanks for keeping us posted

It looks like you were interacting with Flower_Bud, but she is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

Please locate the " USB 3.0 Root Hubs under Universal Serial Bus Controllers" in device manager, uninstall it and restart your computer

Also download and run the HP Support Assistant from this Link: https://hp.care/2Ew95x3

Next Use the following steps to check for HP updates.

1. Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

   Figure : Updates in the My PC box

   

   The Updates window opens.

2. If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

   Figure : Updates window

   

3. To check for recent updates, click Check for updates and messages.

4. To install the update now, click the Install now icon () next to the update.

Keep us posted if you need further assistance

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

[Mit2022]

@KrazyToad Everything is updated.

[sandytechy20]

@Mit2022

I see that you were interacting with @KrazyToad and @Flower_Bud, I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Run a extensive system test using hardware diagnostics to check for any hardware failures and let us know the results.

Follow the below steps to run the test:

1. In Windows, search for and open the HP PC Hardware Diagnostics Windows app.

2. On the main menu, click System Tests.

3. Click the System Extensive Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

5. If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

You can refer this HP document for assistance on running the test:- https://hp.care/2yTWjBQ

Keep me posted.

Cheers.

[Mit2022]

@sandytechy fortunately my rig passed every test but still away from solution.

[Flower_Bud]

@Mit2022

Let's try these steps:

Note: Connect the USB device and then try these steps: 

1. To fix this click the Windows icon (start menu), search for open the Device Manager.
2. In the Device Manager, expand Disk Drives to find your USB device. Right-click on the device and select Properties.
3. In the Properties window, select the 2nd tab called Policies and you will see 2 options. Most likely if you are seeing the slow speeds, it is set to the default Quick removal.
4. Simply switch the setting to Better performance and select OK. You will probably be prompted to restart the computer, and after you do, you should start to see substantially faster transfer speeds!

Also, try a different USB device. 

Keep me posted,

Cheers 🙂

[Mit2022]

@Flower_Bud thanks for your reply, I've tried it but to no avail.

[Riddle_Decipher]

@Mit2022

I'm the Riddle_Decipher & I'm writing on behalf of my colleagues @Flower_Bud, as the tech is out for the day,

that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

Check this related post for more information on resolving the issue: Click here to view.

I recommend you try with alternate devices to check their respective transfer speeds.

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!