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‎06-19-2021 02:16 AM

HP Recommended
Product: HP Elitebook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

Good day. I ran a Long DST on my hard drive. It came up with Failure ID: QE3SW1-9SLAMA-XD6V7F-61CX03. Please, what does it mean? And how can I get it fixed? Thanks.

1 REPLY 1

‎06-19-2021 02:33 AM

HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this
https://support.hp.com/us-en/product/hp-elitebook-840-g1-notebook-pc/5405360/model/5405363/product-i...

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

 HP ZBook 14 Mobile Workstation, HP EliteBook 740 G1, HP EliteBook 840 G1, HP EliteBook 750 G1, HP E...

 

 

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