HP PC Hardware Diagnostics UEFI - v10.1.0.0 file downloaded from HP Site corrupted?

[salbus65]

I had HP PC Hardware Diagnostics UEFI v8.8.0.0 installed on my laptop (HP Pavillion 15 CS0989NL), but the tool detects that is not the latest version and suggest to download the latest version from HP Support Site.

I downloaded the latest version (v10.1.0.0) from HP: https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148757.exe

I tried the installation but failed with the following error message: "Failed to extract archive" (the installation procedure created the directory C:\SWSetup\sp148757, but it was empty).

I tried to verify the archive sp148757.exe using 7ZIP (VerifyArchive) and it reported an error: Checksum error;
I opened the archive sp148757.exe with 7ZIP expeting to find a setup.exe file, but instead I found the content shown in the

picture below

I tried then to download another version (v9.1.0.0) from HP: https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147126.exe

This version passed the test with 7ZIP (no error reported verifyng the archive); the file contains a setup.exe file.

In fact I could execute the installation that concluded without errors installing the version 9.1.0.0 on the UEFI partition.

My question for HP Support is:
Could the file v10.1.0.0 ( https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148757.exe ), published on the Support Site at current data, be someway corrupted? Can you fix the published file or send me a version surely correct?

Thankyou for the help

[Nal_NR]

Hi @salbus65,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.                                                                                                             

Since you have performed all the required steps, This might require one-on-one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, That'll help us and others see that we've got the answers!

[salbus65]

Good Morning,

unfortunatly, something went wrong with your private message, because you mentioned to follow further steps but not writed it.

I report below the text and the screenshot of your private message.

"Hi @salbus65,

if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

If you do not see any phone support, then it means no phone support in your region.

Or you may also find the nearest service center by clicking the link below.

https://support.hp.com/in-en/service-center- service center link using zip/pin code.

Thanks
Elohi_NR

I am an HP Employee"

Regards

[sandytechy20]

@salbus65

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[salbus65]

Dear Community users, the warrant of my laptop is expired and, from the message received by HP employees, I understand that HP want to be payed to tell me why the file that I downloaded to upgrade the UEFI diagnostics toll is corrupted or nontheless does not work.

I kindly ask if some of the community users have ever downloaded the version 10.1.0.0 of the UEFI diagnostic tool (https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148757.exe), if the file downloaded (sp148757.exe) worked fine and the installation completed successfully and if can supply me a copy of the file used to perform correclty the installation.

Kind regards

[Treeko]

Hi  @salbus65 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[salbus65]

unfortunatly I continue to receive "help" from HP Emploees that suggest me to contact the HP Support channel for which I have to pay.
This is not definitely he kind of help that I have asked from the community...
If some community users (***NOT HP Employees***) have experienced the same problem and could help...welcome!

[free501]

hi there, did you find any solution for this problem? I have the same issue, plus I cant install the 9.1 version and I have no idea why. thank you!

[salbus65]

Hi there,

unfortunately not!

According to me the file v10.1.0.0 puplished on the HP Support Site is simply corrupted, but it is still present on the site and HP Support do not do nothing to correct.

Fortunately, as I said previously, I was able to install the 9.1 version.

The first try of installation of 9.1 version failed with error 1722. I have verified that during the installation Win Defender have blocked chkdsk.exe to write on \Device\HardDiskVolume1.  So I granted chkdsk to access to that partition (added an exception for C:\Windows\SysWOW64 to access to folders). Then I retried successfully the installation of v9.1.  

I don't know if this can help you...

[salbus65]

Hi there,

just to mention that HP Support has published v10.2.0.0. The installation file of this version, fortunately, works fine. Evidently the installation file of v10.1.0.0 was corrupted.